Shipping policy

Shipping Policy

Processing Time:

·        All standard orders are processed and dispatched within 48 hours (excluding weekends and holidays).

·        Please note: Personalised items may take additional time due to customisation. If your order contains both personalised and non-personalised items, your delivery may be split.

Shipping Charges:

·        Free shipping on all orders above ₹499.

·        Orders below ₹499 may incur a nominal shipping fee.

·        We do not service internationally currently

Tracking Information:

·        Once your order is shipped, you will receive a tracking link via WhatsApp, SMS, and Email.

·        You can track your package anytime using this link.

Returns, Refunds & Exchanges

Return Eligibility:

·        We offer a 15-day return window from the date of delivery.

·        Items must be unused, unworn, and in original packaging.

·        The following items are non-returnable unless defective:

o   Personalised jewellery

o   Coins

o   Utensils

o   God idols

Refund Process:

·        Refunds will be initiated only after the returned item reaches our warehouse and passes quality checks.

·        Any shipping charges paid at the time of ordering are non-refundable.

Replacement & Exchange:

·        You may request a replacement or exchange within the return window.

·        Replacements will be shipped after the original product is picked up or delivered back to us.

·        The same exclusions apply as with returns.

Return Initiation:

·        Initiate a return via our website, app, or by contacting Customer Support.

·        After booking, please be available for reverse pickup and responsive to delivery partner calls.

·        If unavailable, the pickup may be cancelled, and the process will need to be restarted.

Non-Serviceable Pincodes:

·        In rare cases where reverse pickup isn’t available, we may request you to ship the product back via a trusted courier (e.g., India Post).

·        We will reimburse up to ₹70 for such returns.

·        If return costs exceed ₹70, the additional amount will be deducted from your refund.

Missing Item Claims:

·        If you claim to have returned multiple products but fewer are picked up, we reserve the right to deduct the MRP of missing items from your refund.

·        This includes promotional items, such as free gifts or silver coins.

Empty Parcel or Tampered Packages:

·        Claims for missing items must be made within 48 hours of delivery.

·        A 360° unboxing video is mandatory for such claims.

·        Insufficient evidence or tampering may lead to rejection of the claim. Final decision rests with the brand.

Contact Us

If you have any queries, please reach out to our Customer Support team via:

·        Email: siltara01@gmail.com

·        Phone/WhatsApp: +91-9766052848

For detailed Terms & Conditions, refer to our full Terms of Service: [Your Terms Link Here]

Thank you for choosing us!